SHIPPING AND RETURNS
The shipment of your package
Packages are generally sent, upon receipt of payment, within 2 working days for immediately available products, while 7-10 days for products not immediately available. Personalized or made-to-measure products will generally be shipped in 14 days but may take up to 25 days or in any case according to the timing shown on the product page.
Shipments are entrusted to the Mail Boxes ETC courier or to another courier depending on the case, and are always equipped with a code for proper tracking and delivery with signature.
Shipping costs include handling and packaging charges and shipping costs. Shipping costs depend on the type of items, customizations and destinations and will always be indicated in the cart and before payment confirmation.
Any additional services will be selectable at the time of order confirmation and the related costs will be clearly indicated in the choice.
In the event of an incorrect address or absence during delivery attempt, it is possible to request a redelivery from our customer service at a cost of € 20
Before requesting a return, remember that: Returns are only accepted through the Mail Boxes ETC courier in the same conditions as you have received them.
It is not possible to request a return for floral decoration products.
A return can be requested via email within 10 days of reception of the shipment.
In case there are no errors in the item delivery the return costs are at the buyers expense