By online sales contract we understand a contract over distance, that is the legal transaction concerning movable property and / or services stipulated between a supplier Azienda Agricola Montecastelli Via Strada di Pieve a Castello n. 10, 53035 Monteriggioni (SI) VAT number 00915480529, and a consumer customer in the context of a distance sales system organized by the supplier who, for this contract, exclusively uses the remote communication technology called internet, to the corresponding website at www.shop.montecastelli.it. By consumer customer we mean the natural person who purchases goods and / or services from the seller's site. The customer, by placing an order in the various ways provided, declares to have read all the information provided to him during the purchase procedure and to fully accept the general conditions of sale transcribed below. The contract will be concluded with the acceptance of the Order Receipt by the customer expressed by clicking on the button called "Order Confirmation" at the end of the purchase procedure. By accepting the "Order Confirmation" the customer also confirms the acceptance without any reservation of the conditions of sale, reported here. These conditions of sale will remain effective until changed by the supplier; any changes to the conditions of sale will be effective from the moment they are published on the website www.shop.montecastelli.it and refer to sales made from that moment on.


All sales prices of the products displayed and indicated on the site include VAT at 22%, 10%, 4% according to the product category as per Italian law. The aforementioned tax applies to all countries of the European Community. For sales outside the European Community, the consumer will be responsible for any additional costs due to taxes and customs duties provided for by the legislation in force in the country of destination. Shipping costs are calculated automatically based on weight and shipping method and can be consulted directly on the site.


Most of the products are present in our assortment: this means that delivery times can vary from 3 working days to a maximum of 5 working days from the date of delivery of the ordered goods to the courier (during the Christmas delivery takes 5 or 7 working days). In the event that the order is addressed to items temporarily not present on the site and / or in the warehouse, the customer will be promptly informed about the waiting times for shipment, which will always take place from the moment we have confirmation of payment. The customer will be promptly informed of the shipment of the order processed by email, including the tracking number of the package, where available. For any information in this regard, you can call us at 348-1401676 or write an email to info@shop.montecastelli.it


The ordered goods, when requested by customers for home delivery, will be delivered to them by mail Boxes ETC or by various courier. In no case will shipments be made to post office boxes, mail boxes and the likes.


Payments can be made by bank transfer to the coordinates that will be communicated after the order confirmation or by Visa or Mastercard credit cards or via PayPal. Our site, to ensure the security of the transmission of confidential data, uses the best known and most established Protocol for secure transactions on the web: Secure Socket Layer (SSL). SSL technology requires that confidential data travel on the internet only in encrypted form in order to guarantee illegibility by third parties. The use of an "SSL Secure Server" by the user is very simple and does not involve any particular procedure. The sending and receiving of data in connection to an SSL Secure Server is generally signaled by the Browser with a warning window and with a page address characterized by the prefix https (an "s" is added to the classic http at the end) and with the display at the bottom, left or right, of the image of the “Closed Padlock”. After selecting the payment by credit card, from the personal data page you can access a page of the Bank that allows the insertion of the card details and the subsequent sending of the same to the Bank via the SSL Secure Server; the Bank will then credit the amount to the seller's account.2-YEAR WARRANTY GUARANTEE EUROPEAN IS REFERRED TO THE DEFECT OF CONFORMITY OF A GOOD AND NOT ON THE DURATION OF THE GUARANTEE OF THE FAILURE OF THE GOOD (WHICH IS DECLARED DIRECTLY BY THE MANUFACTURER). THE 2-YEAR CONFORMITY GUARANTEE THAT SPECIFICATIONS OF THE PRODUCT PURCHASED CORRESPONDING TO WHAT DECLARED BY THE SELLER, THAT IS, PHYSICAL / INTERNAL / EXTERNAL / PERFORMANCE / USE CHARACTERISTICS CONSUMER CAN RETURN THE PRODUCT TO THE SELLER AND OBTAIN A REFUND OR AN ALTERNATIVE PRODUCT PACKAGING. WELL USED, WITHOUT BEING DAMAGED).THAT IS PHYSICAL / INTERNAL / EXTERNAL / PERFORMANCE / USE CHARACTERISTICS CONSUMER CAN RETURN THE PRODUCT TO THE SELLER AND OBTAIN A REFUND OR AN ALTERNATIVE PRODUCT. (KEEPING THE PACKAGING AND THE CHARACTERISTICS OF THE WELL USED).THAT IS PHYSICAL / INTERNAL / EXTERNAL / PERFORMANCE / USE CHARACTERISTICS CONSUMER CAN RETURN THE PRODUCT TO THE SELLER AND OBTAIN A REFUND OR AN ALTERNATIVE PRODUCT. (KEEPING THE PACKAGING AND THE CHARACTERISTICS OF THE WELL USED).


Pursuant to Legislative Decree 206/2005 and in implementation of the European directive 97/7 / EC, Azienda Agricola Montecastelli communicates to all its customers that they can exercise the right of withdrawal without any motivation within and no later than 14 days from receipt of the goods. To exercise this right, the customer must send a registered letter with return receipt no later than 14 days from receipt of the goods to Azienda Agricola Montecastelli Via Strada di Pieve a Castello n. 10, 53035 Monteriggioni (SI). This communication can be anticipated by email at info@shop.montecastelli.it. as long as confirmed by registered mail within 48 hours. The return of the goods must take place in suitable packaging that protects their integrity; the shipping costs for the return of the goods are all charged to the customer, which is liable from delivery by the forwarder to our headquarters. The returned object must be intact in all its parts and returned in the original packaging, under penalty of nullity of the right of withdrawal. Once the integrity of the goods has been assessed, we will refund the customer the sum paid for the purchase of the goods, with the exception of shipping costs, as quickly as possible by bank transfer and in any case within 14 days of receiving the notice of withdrawal.


Privacy Policy pursuant to Legislative Decree 30.06.2003 n. 196: Personal data will NOT be used for sending advertising material, promotions, newsletters and the like, except with your explicit consent. The customer's personal data, received at the time of registration, will be used strictly to fulfill the contractual obligations to fulfill your order and for the related necessary communications to those who carry out the delivery service and keeping the accounting records for us. company. These data are processed electronically in compliance with the laws in force and may be exhibited only at the request of the judicial authority or other authorities authorized for this purpose by law, as expressly specified in Legislative Decree 196/2003.


For each purchase, Azienda Agricola Montecastelli always issues a regular receipt and / or invoice, using the data that the customer has entered in the appropriate form. BUYER'S OBLIGATIONS It is strictly forbidden for the buyer to enter false and / or invented data, and / or fantasy, in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications for him; the personal data and the e-mail address must be exclusively their real personal data and not those of third parties, or of fantasy. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of third parties.


Azienda Agricola Montecastelli assumes no responsibility for inefficiencies attributable to force majeure such as end of production of an item, accidents, explosions, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, execute the contract within the agreed time. Azienda Agricola Montecastelli will not be liable to any party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above or for the non-acceptance, even partial, of an order, since the customer is only entitled to a refund. of the price paid.


This contract relating to the application, execution, interpretation and violation of purchase contracts stipulated on-line through the website www.shop.montecastelli.it is governed by Italian law. In the case of a consumer user, the Court of residence or domicile of the consumer will have jurisdiction, if located in Italy. For any other dispute, the Court of Siena will be competent.